New hotel front desk agent careers are added daily on SimplyHired.com. This includes servicing same-day reservations as well as pre-registered guests. Check out pictures from associates at this location, and some videos too! Similar job titles include Hotel Receptionist and Guest Relations Officer. Marriott. The following is an example of a full hotel front desk job description: Hotel Front Desk Agent Job Brief. A Hotel Front Desk Agent is also available to all guests who need to report a complaint or request a service. Additionally, a front desk agent will manage and update information regarding room availability, rates, and available amenities. Front Desk Agent Job Duties and Responsibilities. Ascertains their lodging, purchasing needs. A strong sense of customer service is required, as Hotel Front Desk Agents spend much of their time interacting with the public. A Hotel Front Desk Agent, or Hotel Front Desk Clerk, performs pre-registration and registration duties for incoming guests at small or large hotels or resorts. They provide information about services available in the hotel and in the community. $25 an hour. They are responsible for ensuring that every single guest has an enjoyable experience at the hotel. Add a few personal touches and you’re good to go. Regardless of the job title this hotel receptionist job description lists all the core duties and skill requirements for this position. Ready-to-go resources to support you through every stage of the HR lifecycle, from recruiting to retention. Nach Front desk agent hotel-Jobs in San Francisco, CA mit Bewertungen und Gehältern suchen. Learn more about the features available and how they make each recruiting task easier. Get clear explanations of the most common HR terms. Working with guests is not only about nice people, which is what they DON’T tell you in the job description! Marriott is hiring a Front Desk Agent in Dubai, United Arab Emirates. Job Description . Careers. Verifies the guest's method of payment and follows established credit-checking procedures. For every hiring challenge, Workable has a solution. The most sought-after qualifications in a Front Desk Agent are communication skills, courtesy, … Providing rooms for guests with or without reservations is the chief task of a Hotel Front Desk Agent. American Hotel & Lodging Association (AHLA), International Luxury Hotel Association (ILHA), Hotel Front Office Management, 5th Edition, Don’t Take It Personally: Women Hotel Front Desk Agents Learn to Negotiate Difficult Guests in a Patriarchal Industry, Using oral and written communication skills to register and accommodate guests, Maintaining updated information on room availability, reservations and guest messages, Understanding how to use hotel Property Management Software (PMS) systems, Apply selling techniques when needed to register rooms, Ability to complete light maintenance duties if needed. If you want to work as a Hotel Front Desk Agent, focus on the following. In many cases, a Hotel Front Desk Agent will be responsible for balancing cash accounts and ensuring that all checkout payments balance at the end of their shift. They essentially check guests in and out, make room reservations and track and report room statuses and rates. All rights reserved. Current Job: Front Desk Agent, Diamond International Hotel, Las Vegas. If you want to be a front desk agent then … Determines room rates based on the selling tactics of the hotel. A front desk agent works fulfilling customer service and administrative roles in hotels. They promote and sell guest rooms. Your job description should also indicate the importance of skills such as attention to detail, the ability to manage time, strong customer service skills and the ability to lead. Hotels, motels and resorts market their rooms, amenities and proximity to mountains, beaches, skiing, golf or other local attractions, as the case may be. Connect with our team of Workable experts and other industry professionals. Job Responsibilities. They also need to be familiar with office equipment and procedures. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Struggling with a task or project? The main responsibilities will comprise registering clients, dealing with reservations and availing information about rooms, charges, and facilities. Ultimately, you will help create a pleasant and memorable stay for our guests. Start a free Workable trial and post your ad on the most popular job boards today. See salaries, compare reviews, easily apply, and get hired. Prepares letters of confirmation. A guest who wishes to complain that a room is too hot or cold, for instance, or who needs extra towels or bed linen will speak to a Hotel Front Desk Agent. Read the minds of our team of HR writers. Front Desk Agent Job Description Template We are looking to hire an upbeat Front Desk Agent to assist with checking guests in an out of our establishment. We have reviewed several job listings and found the following among the core Hotel Front Desk Agent duties and responsibilities. A front desk agent works to ensure an organized and friendly interaction between the hotel and guests. They welcome and orient new guests and issue room keys. Travel Lodge / Smitty's Restaurant Lounge. They … We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Use this Hotel Front Desk Agent job description template when hiring employees for your hotel, bed & breakfast or resort. Your front desk supervisor job description should detail required education and experience, which usually includes a high school diploma and several years of experience in the hotel industry. A front desk agent is responsible for checking hotel guests in and out of their rooms. Create the Perfect Hotel Front Desk Job Description for a Resume. Americas: +1 857 990 9675 What is a Front Desk Agent? Front desk agents will also … Attention to detail and strong communication, organizational and interpersonal skills are important for Hotel Front Desk Agents. The U.S. Bureau of Labor Statistics groups Hotel Front Desk Agents with Information Clerks. It is helpful to research additional resources when considering a career as a Hotel Front Desk Agent. The Front Desk Agent will be responsible for receiving guests’ payments and for balancing cash at end of shift. Remote work, technology, and engagement are hot topics in the New World of Work. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. Hotel Front Desk Job Description Template We are looking for a well-groomed, friendly Hotel Front Desk to be responsible for welcoming guests, managing online and telephonic bookings, and verifying guests' payment methods during check-in. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. ️ Check out our Complete List (500+) of Job Description Templates!. The hotel front desk agent serves one of focal points of the hotel’s customer service image. Hotel Front Office Management, 5th Edition – A comprehensive look at management strategies in all areas of hotel front office management. Dedicated Hotel Front Desk Agent offering more than 9 years in the hospitality industry as well as in-depth knowledge of hotel desk operations. Places guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel. Use it to save time, attract qualified candidates and hire best employees. Receptionists should also be organized and find it easy to communicate clearly. Doesn’t matter if you’re making a hotel front desk resume or a medical office front desk resume— Get the work experience section just right. Responsibilities include registering guests, managing reservations and providing information about rooms, and! 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