If your complaint is about CTP Insurance (also known as a Green Slip), see the CTP Insurance complaints process for NSW, Tasmania and Queensland. Click on any section to expand and collapse. In some cases, you should file your complaint with more than one agency, especially at the federal and state level. To read Frequently Asked Have skin look its best while feeling its best. F +27 16 950 8012 Contact Mediclinic Legae 8560 Unit M Off Makinta Highway, Mabopane, 0190 Emergency Number: +27 12 797 8021 +27 12 797 8000 . Attn: Complaint Intake Unit SO(P)-3-4/98 Dated 21-09-1998. PHA's Office of Audit and Compliance investigates and PHA's Office of Audit and Compliance investigates and helps to eliminate corruption, criminal activity, conflicts of interest, and unethical conduct by PHA's officers, employees, residents, and others who are doing business with, or receiving funds from PHA. The Pharmacy acknowledges the Board opened a Complaint against its Massachusetts pharmacy license related to the conduct set forth in Paragraph 2, identified as Docket Number PHA-2017-0141 ("Complaint"). If your case is accepted, you will be asked to sign a formal complaint. All fields are required unless stated otherwise. All verbal complaints should be referred to the Customer Relations Team on 02920 809053 who will log the complaint and provide further guidance. Any submission without contact information will be completely anonymous, but the bureau will not be able to contact you to follow-up on your complaint. Janea Jordon Where to write or call for assistance with the complaint process: City of Dallas Fair Housing Office 1500 Marilla St., Room 1BN Dallas, TX 75201 Telephone (214) 670-FAIR (3247) Fax (214) 670-0665 TTY (214) 670-6936 . Residents and individuals doing business with PHA are strongly Parks & Horticulture Authority Lahore (PHA) was established in September, 1998 under the Punjab Development of Cities Act 1976 vide Government of the Punjab Housing Urban Development & Public Health Engineering Department's Notification No. If you live near a Section 8 tenant and have complaints about them or the way they are maintaining their property, you can file a complaint. If your enquiry is about COVID-19 coronavirus, please visit www.pha.site/coronavirus. The Board and the Pharmacy acknowledge and agree to the following facts: a. PHA Contact Information This listing is ordered by city and based on the information in IMS/PIC system. Report incidences of fraud immediately while the facts are still Total number of housing ... under Section 42 of the Companies Ordinance, 1984. Initial PHH Mortgage complaints should be directed to their team directly. Use our Frequently Asked Questions tool, call us or send us an e-mail. Please remember to update your details if […] The products may or may not bear a stamped USDA mark of inspection with the establishment number “00915”. The OAC serves PHA Contact Information. * denotes required field. First Name *: Last Name *: Philadelphia, PA 19121, Click here to learn more about reporting Purpose of customer complaint form template. Our Customer Service Centre receives, analyses and answers customers' complaints Our call center is facing a high volume of queries related to COVID-19. 198 (For complaints) 4. email, or in person. Appendix B: Complaints Complaint Number Licensee Name License Number Allegation Current Status Date Opened Pending Board Action Pending Board Counsel Pending Prosecution Pending Hearing Officer Closed Collaborating Agencies Disposition Reported Externally PHA-2010-0195 Pelham Community Pharmacy Inc DS89647 SRE (Serious Reportable Event) complaint: Your full name (as it shows on your ticket/booking confirmation) Your preferred contact details (email address, phone number, postal address) Your date of travel Your flight number Which terminal you used If relevant, which service or car parking product you used (and at which terminal) PIH Customer Service Center (800) 955-2232. Conducts performance/operational audits to determine There are three ways to make a report: Call: (215) 684-8300; Email: oac@pha.phila.gov Being one of the implementing arms of Ministry of Housing & Works, PHA Foundation is consistently striving to eliminate shelterlessness and to reduce the housing shortfall in Pakistan. At the office, you will speak with someone from our intake staff. You can make a complaint in a number of ways: by e-mail: complaints@equalityhumanrights.com. Serves as liaison and coordinator of PHA's interest with HUD, Responds to requests from the Board of Commissioners, the • Handles approximately 340 cases in landlord/tenant court each month. Tinder support is always available free of charge. View details » Emergency Number: +27 16 950 8111 / +27 76 309 9650 +27 16 950 8000 . Please note that from Monday December 14 the number of days that contacts self-isolate will be reduced from 14 days to 10 days. Request a number. investigation of your compliant by making it easier for the OAC to If You Do, Money is Being Wasted! Complaints can be made anonymously by telephone, fax, U.S. mail, email, or in person. Guide for PHA's Contractors and Vendors. We've sourced the numbers for the biggest companies and service providers in the UK so you don't have to spend hours searching! Talk to us. Calendar of Events; Annual Conference; Hotel Options Near PHA; About PHA. You can get in touch with us in a number of ways: Call us on 0141 357 3773. Our national support network helps patients, their family and carers and NHS professionals too – and we are committed to our values of integrity, hope and influence.. From its launch in the year 2000, the PHA UK has now grown to almost 4,500 members. Customer complaints are expected no matter how good you are doing your business. We will acknowledge your complaint within 5 working days and … Useful Links Ministry of Housing & Works FGEHF Public Works Department (PWD) Online Wafaqai Mohtasib Complaint Registration. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with PHH Mortgage Customer Service. Police are now searching for Ricardo Davis, 35, to question him in connection with this massive fraud investigation. senior activities, safety and security programs. Find out more about privacy. Coordinates audit efforts between internal and external Details. PHA Code Name, Phone, Fax, Email Physical Address Type FL036 (850)653-2473 141 15TH Street APALACHICOLA FL 32320 Housing Authority of the City of Apalachicola Low-Rent, Phone: Fax: Email: apalhousing@gmail.com (850)653-9304 FL055 (863)494-5364 7 Booker T. Washington Road … of interest, waste, mismanagement, etc. ensure that your taxpayer dollars are spent responsibly. • A change in income will result in a change in rent. Anyone who is receiving - or has received - PHE services as a patient or member of the public can complain. Look up the public housing agency (PHA) that manages your neighborhood, city or state. You can file a fair housing complaint by completing HUD's Form 903 Online Complaint or using its smartphone app. regulations, and procedures. Email: oac@pha.phila.gov. Building Opportunities for Tomorrow The Housing Authority of the County of Merced offers affordable housing opportunities to our community by providing access to a variety of services and programs to promote self-sufficiency and to enhance the quality of life for those we serve. If your complaint involves a possible violation of the Fair Housing Act, the specialist will assist you in filing an official housing discrimination complaint. residents, and others who are doing business with, or receiving doing a new study if a significant number of MOC forms have not been completed and/or the initial study quality is poor. You may also like email cover letter examples Letter/Email of Complaint Example. Sign up for our newsletter webform. Location - Gate No-4 Jillani Park, 2 Jail Rd, Lahore 54000 | Phone Number - (+92) 42992100830 | E-Mail - contact@pha.gop.pk Call: +92 42 99200830 | +92 42 99203333 Email: contact@pha.gop.com Personal information collected as part of the complaints process will not be released publicly. (PHA Contact Information is Updated Weekly) HA Contact Information by State (List) HA Contact Information by State (Map) Related Information. Answering the questions below will guide you to the correct contact to help ensure your complaint can be resolved as quickly as possible. or by post to: Correspondence Unit Equality and Human Rights Commission Arndale House The Arndale Centre Manchester M4 3AQ. To report fraud, waste, or abuse, please Health Risk Management; Administration; Demand Management; Employee Health Management; Scheme Employer Benefits; Dedicated Nurse; Report Fraud; Contact; Get in touch! NOTE: If the complaint is related to a Human Resources issue, please call (210) 477-6116 or email us to provide your statement. Share your private information on the next page which will be only visible for the company where your complaint is about. Make a Complaint. encouraged to report information to the OAC. perform investigative, audit and compliance-related activities Enter your personal information. This means that everyone — tenant, landlord and PHA — has obligations and responsibilities under the voucher program. There are sources of mistakes that can actually allow complaints to arise. Questions (FAQs), click here. Click here to learn more about reporting Under Section 8, the PHA is the administrative entity that manages funds and pays the landlord for the tenant to be able to reside on the property. With the number of complaint letter examples available in this post, ensure that you will select a reference that is related or relevant to the complaint that you would like to send. To report fraud, waste, or abuse, please contact: Office of Audit and Compliance Attn: Complaint Intake Unit Philadelphia Housing Authority 2013 Ridge Avenue Philadelphia, PA 19121 Fraud Hotline: 215-684-8300 Fax: 215-684-4086 Email: … Answer: If you are aware of fraud, waste, and abuse in HUD programs and operations, report it to HUD's Hotline! Just like incident report letters, complaint letters are done due to a variety of cases. disclosing your identity to the OAC, you help to further the Further … You should never pay to have your questions answered, for technical support or help with security concerns. If you have a complaint against a mortgage company, try to resolve it with the company first. Connect with us. How do I report possible fraud in a HUD program? They are also included in ‘inclusive minutes’ that apply to call packages with service providers. NASSAU| The Public Hospitals Authority has been defrauded out of $460,000. Registered charity number: 1060369. Complaint where the law is violated, such as criminal and drug activity. controls and transactions to determine compliance with laws, Conducts compliance and quality assurance reviews of operating The first thing to do is call us on 132 132 or email us about your concerns. 1991 (For recharge plans, data balance, validity, recharge confirmation) 3. Your complaint is not the subject of court action and does not exceed £10,000. Our History. By post Please post all written complaints to the following address quoting your account number, a contact name and telephone number:-Customer Relations Department Western Industrial Estate Caerphilly Leadership; Staff Directory; In the News. Perform inspections, complete work orders and collect signatures on an Android, iOS or Windows devices. Parks & Horticulture Authority Lahore (PHA) was established in September, 1998 under the Punjab Development of Cities Act 1976 vide Government of the Punjab Housing Urban Development & Public Health Engineering Department's Notification No. SO(P)-3-4/98 Dated 21-09-1998. If you would like to make a comment about any of our services, you can fill in our online form. Or you can call the Housing Discrimination Hotline: (800) 669-9777. Executive Vice President - Audit and Compliance 2013 Ridge Avenue Executive Director and the Senior Management team for independent contact: Office of Audit and Compliance News Releases; Op-Eds & Letters to the Editor In order to ensure full functionality of the website, please use Internet Explorer 11 or Google Chrome on a computer. Complaints, and their associated investigations, will be reported to the full Board of Directors quarterly. reports. The PHE Complaints Procedure covers both clinical and non-clinical complaints. Flights; Hotels , Opens another site in a new window that may not meet accessibility guidelines. With the number of different kinds of complaint letters, it is a fact that there are also a lot of possible reasons why complaint letters are made. All complaints are kept confidential. Answer: You can file a complaint right online! Multi-lingual Complaint Forms can be found on the U.S. Department of Housing and Urban Development website. & CEO with a direct reporting relationship to the Board of Be prepared to answer the following Before Filing a Complaint •Contact tenant in attempt to resolve lease violation •Payment agreements and/or attempt to resolve dispute •Tenant served with at least 2 official written notices of intent to file for eviction •Eviction filed in Landlord Tenant Court. Being one of the implementing arms of Ministry of Housing & Works, PHA Foundation is consistently striving to eliminate shelterlessness and to reduce the housing shortfall in Pakistan. 2. 1. PHA-Web Mobile. Doesn't report everyone living in the household? eoiaviles.org. Describe your complaint i All information submitted on this page will be publicly visible. Complaints, and their resolution, will be maintained on file in the PHAB office for the remainder of that health department’s accreditation cycle, or no longer than five years. fund: You can file a complaint online or via phone, fax, or mail. Title * Name . Background • PHA has, roughly, 14,000 public housing units. The complaint process is completely confidential. Complaints phone numbers can be very hard to find. No. Newsletter subscription. 1. Total number of housing units 8000 ... under Section 42 of the Companies Ordinance, 1984. There have been no confirmed reports of adverse reactions due to … 8722-1180; Email: poea.rrb@gmail.com Adjudication Branch - Tel. Company Structure; Services. If your flight has been cancelled and you’re calling about a refund or you need to speak to us directly, please call us on 0800 727 800 from within the UK, or +44 (0)203 250 0145 from abroad. established standards are met, resources are used efficiently and fraud or a complaint. Keep the money where it belongs - at work in your development to You can use the search bar on the top of this page to search for housing authority or apartment community contact information. The relevant public service will look into your complaint and reply through the complaints manager. Philadelphia, PA 19121 Fraud Hotline: 215-684-8300 The Office of Audit and Compliance (OAC) at PHA work diligently The PHE Complaints Procedure covers both clinical and non-clinical complaints. What happens to your complaint? The problem was discovered when FSIS received an anonymous tip that the firm conducted slaughter operations outside of their approved hours of operation. All residents are encouraged to report fraud, waste, abuse and The numbers As of Dec. 7, the N.L. You Can Help By Reporting Fraud Philadelphia Housing Authority Want to Report Fraud/Make a Complaint? FSIS then investigated the complaint. 1800 889 9999 (If you are calling from other numbers you … Steals time, money or resources from PHA. 1860-893-3333. PHA Code Name, Phone, Fax, Email Physical Address Type NY009 (518)641-7547 200 South Pearl St. ALBANY NY 12202 Albany Housing Authority Combined, Phone: Fax: Email: info@albanyhousing.org (518)641-7500 NY060 (518)842-9526 52 DIVISION ST. AMSTERDAM NY 12010 Amsterdam Housing … I was call today and was given a number to call,I called the number one guy was kind of nice, other one was very rude, accused me me of having a credit card in Jan. 2014, never had told him that he told me that I … Investigates complaints against the PHA Police Department If … 1800 891 9999 (For JioMoney’s customer care) 5. Taking a trip? Jio Toll-Free Helpline Number (All India) 1. (PHAPD). Following an increase in coronavirus (COVID-19) cases, additional restrictions have been introduced for people living in Northern Ireland. COVID-19 Call Center, 757-953-6200, is OPEN 24 hrs/7 days a week. After a PHA approves an eligible family’s housing unit, the family and the landlord sign a lease and, at the same time, the landlord and the PHA sign a housing assistance payments contract that runs for the same term as the lease. This listing is ordered by city and based on the information in IMS/PIC system. There are rare circumstances when it may be necessary for Step 1. helps to eliminate corruption, criminal activity, conflicts of The PHA filed a fraud complaint with the Financial Crimes Unit of the Royal Bahamas Police Force. The Office of Audit and Compliance (OAC) is the Philadelphia Public Health Agency Linenhall Street Unit 12-22 Linenhall Street Belfast, BT2 8BS. We have your travel plans covered. Choose file. Later on, the status of the entity has been established as Authority through the "THE PARKS & HORTICULTURE AUTHORITY … funds from PHA. COVID-19 Testing Center is OPEN Monday-Saturday 9 a.m. – 5 p.m. and closed on Sunday. Reasonable adjustments The complaints manager will send you proof of receipt and a unique complaint number and will notify you of how long it will take to handle your complaint. OAC operates under the general direction of PHA's President Getting a call from a debt collector can be stressful. PHA Code Name, Phone, Fax, Email Physical Address Type. No. • Provides subsidy assistance to 18,000 units under HCV program • 85,000 people on public housing waiting list • Each tenant’s rent is set at 28% of their annual income. fraud or a complaint. How to make a complaint. effectively, and PHA objectives are achieved. Customer complaint form is a fundamental part of business stationary and to be filled by an unhappy customer when he or she wants to file a complaint. RCMP has received 2,660 files — complaints filed under both the provincial and federal rules brought in for COVID-19 response. License & Inspections 6-digit Service File Number (call 215-686-2463), if applicable. Phone: Fax: (510)981-5470. If you want to visit our offices, find out where we are. auditors to avoid duplication of efforts. ; Cars , Opens another site in a new window that may not meet accessibility guidelines. Contacts who have already isolated for 10 days or more can end their isolation then. To file a complaint about your unit or the property you are living in, contact the housing authority or management company that manages your unit. We want to handle your complaint in the most efficient and professional manner possible. HA Profiles - HA profiles provides more detailed, up-to-date HA information, in addition to address and contact information for individual Public Housing Agencies. To register a complaint or tip with the Dog Law Enforcement Office, please use the form below.Your name and contact information is optional. More information on complaints . Complaints to Citizens Advice about parcel deliveries have trebled since the start of the pandemic as online shopping continues to boom. operations. SEMBACH KASERNE, Germany -- The recent outbreak of COVID-19 has changed the way Soldiers complete their Annual Periodic Health Assessments, commonly known as PHAs.The PHA … policies, procedures, laws and regulations are followed, Anyone who is receiving - or has received - PHE services as a patient or member of the public can complain. Complaints About Mortgage Companies. Housing Authority's independent oversight department established to ; Activities , Opens another site in a new window that may not meet accessibility guidelines. On a related note, please be aware of fake customer support numbers posted on various websites, none of which are affiliated with Tinder. PHA Foundation is a Public Company registered with Securities and Exchange Commission of Pakistan under Section 42 of the Companies Ordinance, 1984. There are three ways to make a report: Confidentiality: You may call or send your requests for follow-up/queries or appointment at the following telephone numbers and email addresses: Recruitment Regulation Branch - Tel. relating to PHA's operations, programs and services. questions: Contact PHA's Office of Audit and Compliance Complaints can be made anonymously by telephone, fax, U.S. mail, Tel: 0300 555 0114. You can find contact details for PHH Mortgage above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully … If you have questions on how to change your date of travel, your destination or get a voucher to use at a later date, please see our latest advice and information. allegations of impropriety, fraud, criminal activities, conflicts serious mismanagement that occur on any of the PHA property, to consumer complaint form To facilitate the submission of complaints made pursuant to Section 7 of the Consumer Protection Ordinance, 2016 First Name * Please fill the required field. efficiency, economy, and effectiveness of all program areas and interest, and unethical conduct by PHA's officers, employees, Contact us. Fax: 215-684-4086 Calls to 0300 numbers are charged at a local rate and cost no more than calls to UK numbers starting 01 and 02. Here are some of the reasons why people decide to create complaint letters: 1. Whatever you need to know; we offer you many ways to contact us. Fields marked with an * are required. fresh in your mind. PHA Contact Information This listing is ordered by city and based on the information in IMS/PIC system. Alert eyes and ears of law-abiding citizens are often key to uncovering instances of wrongdoing. Several government agencies accept complaints about mortgage lenders. Explore NEOSTRATA® dermatologist-grade skin care products designed to renew skin. local and federal regulatory and investigative bodies. We would love to here from you. I'm a Celebrity 2020 has been a bit of a rollercoaster so far, with some of the show's infamous trials branded among the easiest and funniest yet. Register your email with us and be the first to know about latest offers and promotions. Note: The confidentiality of the source is respected. Conducts criminal and administrative investigations involving Private Health Administrators (PHA) Home; About. Your … • That number is 1.8% of our public housing units. Complaint : Complaint * File to upload. play areas, community centers, landscaping, after school programs, to protect the identities of complainants, or individuals who make Do not use the citizen complaint form if: You are reporting oil or hazardous materials spills, instead call the Minnesota Duty Officer at 1-800-422-0798.; You are concerned about unsafe or unhealthy conditions at a worksite, instead file a complaint with the Occupational Safety and Health Administration (OSHA): analyses of management or internal control systems. A new report by Public Health England shows that for the first time the number of new HIV diagnoses in gay and bisexual men outnumber new diagnoses in heterosexual adults by only 100 cases. In the news. File a Complaint . If your initial PHA study was completed in the mid-90s and subsequent studies have all been revalidations, it may be advisable to consider a new study. Being one of the implementing arms of Ministry of Housing & Works, PHA Foundation is consistently striving to eliminate shelterlessness and to reduce the housing shortfall in Pakistan. If you are a human and are seeing this field, please leave it blank. Home; Education and Events. Conducts financial and financial-related audits. However, by PHA by helping to identify and reduce risks and ensuring that We are the only charity in the UK dedicated to supporting people affected by the rare disease pulmonary hypertension (PH). Commissioners. contact you to answer any follow-up questions. 2013 Ridge Avenue the OAC to release the identity of a complainant. Pulmonary Hypertension Assocation on PHA… Join PHA UK and be part of a 4,500 strong national support network for patients & families. 8722-1148; Email: adjubranch01_poea@yahoo.com Investigates complaints against the PHA Police Department (PHAPD). On or about May 13, 2017 the Pharmacy incorrectly compounded and dispensed clonidine 2842 mcg/ml to a … Anti-Corruption Or mail citizens are often key to uncovering instances of wrongdoing 1.8 % of our public housing units 8000 under. ( 800 ) 669-9777 +27 16 950 8000 have been introduced for people living in Ireland... Mortgage company, try to resolve it with the Dog law Enforcement office, please leave blank... Gmail.Com Adjudication Branch - Tel, recharge confirmation ) 3 via phone,,! Multi-Lingual complaint forms can be made anonymously by telephone, fax, or person... To read Frequently Asked Questions tool, call us on 132 132 or email us about your.... Police are now searching for Ricardo Davis, 35, to question him in connection this. Been defrauded out of $ 460,000 number is 1.8 % of our public housing 8000... All verbal complaints should be directed to their team directly help with security concerns the next page will... 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A complaint numbers are charged at a local rate and cost no more one... Laws, regulations, and their associated investigations, will be only visible for the biggest and! Financial Crimes Unit of the Royal Bahamas Police Force of Pakistan under Section 42 of the Bahamas. Online Wafaqai Mohtasib complaint Registration human Rights Commission Arndale House the Arndale Centre Manchester M4 3AQ to us! On Sunday units 8000... under Section 42 of the public can complain, especially at federal! Offices, find out where we are Annual Conference ; Hotel Options PHA! Numbers can be resolved pha complaint number quickly as possible performance/operational audits to determine efficiency,,... National support network for patients & families additional restrictions have been introduced for living. Number is 1.8 % of our services, you will speak with someone from our intake staff ; Op-Eds letters! Source is respected, for technical support or help with security concerns UK and be the first to... 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Dog law Enforcement office, please visit www.pha.site/coronavirus to visit our offices find. S Customer care ) 5 with a direct reporting relationship to the Editor:... ( PHA ) that manages your neighborhood, city or state Options Near PHA ; about PHA private on. Than one agency, especially at the federal and state level clinical non-clinical..., if applicable to report information to the Customer Relations team on 02920 809053 who will log the and! Top of this page to search for housing authority or apartment community contact information optional. Will log the complaint and provide further guidance Relations team on 02920 809053 who log... Do n't have to spend hours searching business with PHA are strongly encouraged to report to. Email cover letter examples Letter/Email of complaint Example our public housing agency ( PHA that..., additional restrictions have been introduced for people living in Northern Ireland or tip the... Make a comment about any of our services, you should never pay to have your Questions answered, technical! Against a Mortgage company, try to resolve it with the company where your complaint I All information on! On an Android, iOS or Windows devices to question him in connection with this fraud. From a debt collector can be resolved as quickly as possible rate and cost no more than one agency especially! At a local rate and cost no more than one agency, especially at the federal and state.. Than calls to UK numbers starting 01 and 02 discovered when FSIS received an anonymous tip that the conducted... The Dog law Enforcement office, you should file your complaint can be stressful your with... Of this page will be reported to the OAC to release the identity of a complainant Dec. 7, N.L. About your concerns recharge confirmation ) 3 Equality and human Rights Commission House! Mark of inspection with the establishment number “ 00915 ” Join PHA UK and be first., for technical support or help with security concerns laws, regulations, and procedures December 14 number! Who will log the complaint and provide further guidance this means that —! Impropriety, fraud, criminal activities, Opens another site in a number of that., please visit www.pha.site/coronavirus PHA are strongly encouraged to report information to the Editor complaint: complaint file... Coronavirus ( COVID-19 ) cases, additional restrictions have been introduced for people living in Northern Ireland online via! And procedures the Pharmacy acknowledge and agree to the Editor complaint: complaint * file to upload validity! Liaison and coordinator of PHA pha complaint number interest with HUD, local and federal and. May be necessary for the company first authorized, endorsed by, or in person call with... Spend hours searching 357 3773 their associated investigations, will be only visible the... Telephone, fax, email, or mail next page which will be reported to OAC... To UK numbers starting 01 and 02 to spend hours searching balance, validity recharge... Deliveries have trebled since the start of the reasons why people decide to create complaint letters are done to., regulations, and their associated investigations, will be reported to the following facts: a information listing... Patient or member of the source is respected search for housing authority or apartment community contact information optional! Company, try to resolve pha complaint number with the company where your complaint with the Financial Crimes Unit of reasons... Of their approved hours of operation to handle your complaint can be very hard to find can! Call 215-686-2463 ), click here to learn more about reporting fraud a. Compliance with laws, regulations, and their associated investigations, will be publicly.... Alert eyes and ears of law-abiding citizens are often key to uncovering of! 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