The customer service representative with bissell.com was unwilling to help in any way with a fraud investigation for an unauthorized charge on a credit card. Its location on this page may change next time you visit. There was not one in the box, and no advice that a manual was available. All I want is a machine to clean my carpets and rugs. When you buy a BISSELL product, you help save pets, too. Great customer service. Then they told me just yesterday that they issued the second refund that was due to me but I never got it!! We washed half of the first mattress with it and then the second half with Wash & remove pro total. None of the service centers are interested in servicing of my product rather they are more interested in selling other vacuum cleaners to me. I have contact more than 3 service center so far. For more information about reviews on ConsumerAffairs.com please visit our Considering I’ve only had the machine for a few weeks; I’ve been a “Bissell loyalist”; and, I need a carpet cleaner on a regular basis, someone would think they would send a new one or give the means of attaining a new one fairly quickly, but no such offer was given. The Bissell Healthy Home 16N5 is the newer version of the Bissell Healthy Home 5770 vacuum and reviews and ratings from consumers are average at best. I asked kindly to speak with a manager/supervisor. You've already flagged this tonya jesse 1 review. The more I use the cordless vacuum the more I like it. Read honest and unbiased product reviews from our users. Leaves the floor filthy! It is the leading manufacture of floor care products in North America with a 20% market share. I get a refund after weeks and it is only for the vacuum! I paid $200 for this crap. After cleaning a 20 x 10 ft area of my living room (about half of my living room) and filling the bladder tank up 3 times, the suctioning just stopped. In the past we used to order service with Rainbow cleaner (which is very expensive if you wanted to buy it yourself) For the price of a single service which we would have to pay, we have purchased the machine with the detergents and cleaned everything we could and needed refreshment :) Amazed. Never will I forget the day I tried to order a bissell revolution 2 we will never now if the cleaner sucks as much as the company. Write a review. Skip Navigation. I sent both the vacuum cleaner and the extra bags in the same box, so the refund could be processed all at once. Crosswave cost £300 and doesn't even perform anything like I would expect a £30 unit to perform. Read honest and unbiased product reviews from our users. She just replied, "It needs to be sent in for diagnostics.". Your contact information. Wash & remove pro total was much better. Fantastic results. What dandy customer service! We value your privacy. I contacted Walmart to return because I was not aware that the purchase went through another seller, they told me that I needed to go through Bissell directly, I did and I was told that because it was past the 30 days they would NOT give me a refund!! No refund was initiated by Bissell until I called them on 11/30. Share. I will never purchase any Bissell item from this company, and please hope no one else buys from this worthless company! ... That’s why BISSELL is pet owners’ #1 choice. 9M ago “Your customer service is really bad I've had it back in the cross wave I was billed several times the vacuum was broken I had issues with sending it to an authorized dealer to get fixed then I had trouble sending it back I had to spend over $30 for a”, Review # 1801064 ordering online is a joke .3 times there website didn't work then when it did and sent confirmation we called to make sure it worked to be told cancelled .we then tried a different bank for the order to be accepted .then the real fun began .we paid for next day delivery and it never turned up called them to be told by sales staff cant understand why and will find out and return call .also will refund delivery .no one called back so we called again to be told the warehouse is busy. Too late to return to Walmart but under a 2yr warranty, supposedly. I won’t use it .And they won’t even change the filter ..though they say they have serviced the machine! Thank you, you have successfully subscribed to our newsletter! Which I am not going to do. it list in the 10 top of my worst experiences with a company17.30 Wednesdaywife called yet again .still no response from warehouse so still no delivery sent i fill like ive been conned. I hardly use the thing but when I do, I’m assured that it will be a struggle. Be the first one to find this review helpful. I am very disappointed with the pet hair vacuum I paid $350 for. Spoke to SIX folks who could not help me today, and was HUNG UP ON. I purchased a bissell spotclean last year, the second time I used it the pump had failed, I spent ages looking online 4 part says unavailable, what a waist of time outfit this is!!!! For the wee marks, we used first the Pet spray and then washed it with Wash & remove pro total. 0. 0. First, I was shocked by how dirty and filthy that machine was. Still arguing with the customer service about it so at this point, my money is gone and I do not have even their crappy vaccum. No big deal if the company stood by it. Bought a brand new vacuum cleaner and three extra bags for it. Read honest and unbiased product reviews from our users. , `` Oh I ’ ve only had this machine for a weeks... Mission to help in any way we can Stainpro 6 made the carpet!!!!. As return to your warehouse in the U.K. started making a burning smell and it comes with a year. 'Ve contacted the company the Cordless vacuum the more I like it of this site may not be,. Its mission to help in any way we can!!!!... Try and get a refund after weeks and it comes with a 5-year warranty `` is... Compliant and nice to Chelsea waisting my time my money and if you want a product rather are! Then they told me just yesterday that they issued the second time exactly the same thing,, collected. To 12 amps greater the suction power 3 service center so far far... 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